We want you to feel safe and satisfied with your purchase.
If you wish to exchange your item, you may do so within 15 days of the date of purchase. The exchange must be for another item available in the store, of equal or greater value, provided that the product shows no signs of use and is in its original packaging.
Exchanges can be made in person at our atelier, at Lx Factory — Rua Rodrigues Faria 103, Level One, space 1.07. Lisbon
To request an exchange, contact us via the form, here, or send an email to: atelier@inesmanzoni.com.
In case of online exchange, shipping costs are the responsibility of the customer.
We do not offer cash refunds, but you can choose another item of equal or greater value.
We're available to help you every step of the way. If you have any questions, don't hesitate to contact us.